Food & Hospitality
A family-owned restaurant chain with 3 locations was losing market share to delivery apps. They needed a unified online ordering platform, a cohesive brand identity, and the tools to drive customers to order direct — not through third-party apps taking 30% commissions.
200%
Online Order Growth
3
Locations Unified
5 Weeks
Build Time
4.8★
Customer Satisfaction
The restaurant group had been relying on third-party delivery platforms for online orders. While these apps brought visibility, they were eating into margins — commissions of 25-30% on every order made profitability nearly impossible on delivery items.
Each of the three locations had its own menu format, inconsistent branding, and no shared customer database. Loyal regulars at one location had no idea the other two existed. Marketing efforts were fragmented, and there was no way to run promotions across all locations.
The owners wanted a single, branded online ordering experience that worked for all three locations — with real-time menu management, integrated payments, and a loyalty program to keep customers coming back direct.
A single branded website with location-specific menus, real-time availability, and integrated checkout — no third-party commissions.
New visual identity applied consistently across all locations, packaging, social media, and the digital platform.
Over 70% of orders come from phones. The platform was built mobile-first with one-tap reordering and saved favorites.
Automated loyalty program with points, rewards, and personalized promotions based on order history across all locations.
Online orders increased by 200% within 6 months of launch
Third-party app dependency dropped from 85% to 30% of online orders
Average order value increased 18% with smart upsell prompts
Loyalty program enrolled 2,400+ members in the first 4 months
Customer acquisition cost dropped by 40% through direct ordering
All three locations now share a single customer database and marketing platform
Let's build a custom ordering platform that keeps your margins intact and your customers coming back.
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